Sleep Number Queen Dual Pse 360 Smartbed Review

The research

Why you should trust u.s.
Making sense of Sleep Number
What we call up nigh Sleep Number mattresses
The Slumber Number 360 Smart Bed Classic Series (c2 and c4)
The Sleep Number 360 Smart Bed Operation Series (p5, pSE, and p6)
The Sleep Number Innovation Serial (i8, iLE, i10)
The Sleep Number Cooling Memory Foam (m7)
The Sleep Number Value Beds (s1 and s3)
Owner review feedback for Sleep Number mattresses
How Slumber Number mattresses compare
Commitment, warranty, and returns
What to look forward to

Why you should trust united states of america

As a senior staff writer at Wirecutter, I've spent over two years covering sleep and mattresses. I'k the author of Wirecutter's mattress buying guide, foam mattress guide, innerspring mattress guide, and sleep tracker guide. I've slept on dozens of different mattresses at home, sampled dozens more in-store, visited mattress factories, and attended mattress trade shows. I've also spent countless hours interviewing dozens of slumber and mattress experts most good sleep hygiene, force per unit area-point relief, and proper spinal alignment in bed. For this guide, I made two visits to the Slumber Number store in New York City to try its offerings. I also slept on the Slumber Number 360 p6 in my home for nearly three weeks.

Making sense of Sleep Number

Classic Serial (c2 and c4)
Performance Series (p5, p6, and pSE)
Innovation Series (i8, i10, and iLE)
Cooling Retention Foam (m7)

Value Bed (s1)
Value Bed (s3)

From a design standpoint, Sleep Number 360 Smart Beds and Value Beds are similar to any other mattresses: Each contains an upper "comfort" portion fabricated of foam layers and a lower "support" portion. Instead of the foam or springs institute in the lower support portion of conventional mattresses, in Slumber Number mattresses, that support portion consists of an adjustable air bedroom and (with the exception of the Classic Series and Value lines) a "support" pad. These air chambers make it possible for couples to independently conform compactness levels to their ain liking. There's also a sleep tracker inside the bed.

Here'southward how the central components work:

The air chamber allows you lot to suit the firmness level of the mattress—your "sleep settings"—by filling the chamber with more than or less air. The settings range from 5 (least firm) to 100 (about business firm); you lot tin suit them in increments of 5 (so there are 20 settings in all) using the SleepIQ app on your phone or tablet, or with a remote (an additional $40). With the 360 Smart Beds, the tissue-box–sized pump is incorporated into a base ($300 for a queen), which pairs with the mattress. If you lot don't purchase the base, the pump volition sit on the floor. (With the Value Beds, the pump is specifically designed to sit down on the floor, even with the purchase of its uniform base, which is also $300.)

Except for twin and full sizes, Slumber Number mattresses have separate air chambers on each side, and so y'all and your sleep partner can cull your own firmness levels. On the 360 Smart Bed series, these air chambers have what the company calls Responsive Air engineering science, which is said to allow these chambers to automatically adjust as you shift positions throughout the night; if you roll over onto your side, the bed volition let out air so there'due south more give. When I tested this feature at dwelling, the adjustments were then subtle and infrequent that I hardly felt a deviation. The depression buzzing sound the bed emits with every involuntary (and voluntary) adjustment didn't bother me—only if you're a lite sleeper, it might wake yous.

There'due south as well a layer of cream cushion that surrounds the air sleeping accommodation. And the thicker the foam portion on top, the more expensive the mattress. We're disappointed that Sleep Number doesn't divulge the type or density of foam it uses, calling it only a "proprietary cream." (If customers are spending thousands of dollars on your product, we think you lot should tell them exactly what they're getting.) Merely with the exception of the memory foam in the Cooling Memory Foam (m7) bed—which makes memory foam its selling signal—we think the foam in Sleep Number mattresses is probably some sort of non-memory-foam polyurethane cream (also known as polyfoam). A majority of mattresses comprise polyfoam, and the Sleep Number foam feels similar the non-sinky kind used in the Tuft & Needle, a mattress we tested for our foam mattress guide. The Slumber Number mattresses are, with the exception of the Cooling Memory Foam (m7) bed, cushiony but not particularly contouring or extraordinarily plush. The Archetype (c) line and Value (s) line take the least cushion; the Innovation (i) line has the most; and the Operation (p) line falls somewhere in betwixt.

Sleep Number'south sleep-tracking sensors sit inside the mattress. The company's SleepIQ technology senses heart and animate rates and body movements through ballistocardiography, a procedure that tracks the forcefulness generated as the eye ejects blood into its surrounding major vessels. This data is then sent to the cloud and run through an algorithm that creates a sleep report, highlighting periods of restless and restful sleep. This study populates in your SleepIQ app, along with tips for how to sleep meliorate. The upside of the slumber-tracking sensor is that yous flop onto the bed and the sensor instantly starts tracking your movements (no demand to ready it upwards every nighttime, as yous would with a sleep-tracking app on your telephone). The downside is that y'all flop onto the bed and the sensor instantly starts tracking your movements, so taking a long nap and reading in bed are both captured as slumber likewise (though if yous have a 2-hour gap in betwixt, it will prove up as split up sessions).

Also, when I spoke with a customer service representative to get answers to our tech questions, I was a piddling taken aback by the details she had access to ("Looks like your husband woke up around five:30 a.m. yesterday…" ). To be fair, Sleep Number says no one at the company has admission to the information unless you requite explicit permission. (Y'all can read more about that privacy policy hither). In addition, you can gear up the tracker to "privacy mode," simply that means you lot won't get any recorded sleep data, either.

The truth is, there are many ways to analyze your sleep (all with their own advantages and disadvantages), whether information technology'south with an app on your phone or a fitness tracker. And so fifty-fifty though SleepIQ is an interesting enhancement, it shouldn't exist a feature that, if you're unsure, tips your decision toward buying a Sleep Number mattress.

What we think nigh Sleep Number mattresses

In general, we call up you can become a more than comfy mattress for a lot less. (For our favorites, encounter our foam mattress guide, our hybrid mattress guide, our innerspring mattress guide, as well as our guide to the best cheap mattresses.) Just if you insist on Sleep Number's adjustability because you and your partner can't compromise on a firmness level, and you have a flexible budget, we think only the Functioning Serial and Innovation Series mattresses and the Cooling Retentivity Cream mattress are worth considering. The less expensive Classic Series mattresses and the Value Bed lines are only also thin for nearly people. If yous like a plush mattress with adept support, and so yous should spend more for the Innovation Series beds, which have thicker cushioning.

Beyond SleepIQ, Sleep Number's marketing also touts technology that claims to help you fall comatose faster with a foot-warming characteristic. You can too theoretically control your partner's snoring past raising the upper portion of their side of the bed. Yet, these features are bachelor but with the company's adjustable bases (sold separately), which cost betwixt $one,200 and $2,400 for a queen. (Nosotros oasis't tested them yet.)

Here's how the mattresses themselves compare to 1 another:

The Slumber Number 360 Smart Bed Classic Series (c2 and c4)

The Sleep Number 360 Smart Bed Classic Series mattress — Photo: Slumber Number

The under-$1,500 (for a queen) Classic Serial is Sleep Number'south entry-level offering, and the mattresses in this line sure experience similar it. The 8-inch c2 reminds me of a dormitory bed—non surprising, since it contains only ii inches of cream; the rest of the mattress is made upwards of air encased in the bladder. The c4 has an inch more cream, for a total of ix inches, and feels but slightly less institutional; there's aught cuddly about information technology. Unless yous're used to sleeping on a mat or you plan on springing for a good mattress topper, we don't recommend this serial.

In 2020, Sleep Number updated its 360 Smart Beds, adding "temperature-balancing" features—including loftier air-flow fabrics and gel materials—meant to make the mattresses experience libation and more breathable.

The Sleep Number 360 Smart Bed Performance Series (p5, pSE, and p6)

The Performance Series is slightly plusher than the Classic Series. The p5 and "cooling" pSE each accept four inches of cushioning, for a total elevation of 10 inches. The p6, the company'south most popular mattress, has an additional inch of cushioning, for an overall thickness of 11 inches.

Compared with the beds in the Classic line and the Functioning line'due south p5, the p6 felt similar a "real" mattress, the kind with a surface that's fairly cushioned for people who are non particularly high-maintenance. Merely when I tried the p6 at home, I couldn't shake the feeling that I was sleeping on a rubber raft. The 5 inches of foam wasn't plenty for me to nestle into, even with a softer air-bladder setting. Letting out air offered more "give," merely then the bed didn't feel as supportive, and it withal didn't feel fluffy, per se. (With a conventional mattress, you tin can take both plushness and back up if you choose a more than billowy cream, fiber, or microspring top layer, and a firmer lesser foam or jump layer, with transitional cream layers in between. With a Sleep Number bed, you'll need to treat yourself to the more pillowy Innovation Serial mattress, and inflate the sleeping room with more air, to achieve the same result.)

I was left feeling adrift, but my husband, by contrast, loved sleeping on the p6. For once, instead of compromising on (aka relenting to) my medium-soft-mattress preferences, he could sleep on a firm mattress next to me. It was a lamentable solar day for him when we returned this mattress.

The pSE (SE stands for special edition) wasn't available to try at the store when I visited, but Slumber Number'due south publicist said it has proprietary "ClimaTemp" foam that is "softer and more plush" than what's typically used on the p serial. Unfortunately, we're not sure exactly how this engineering science works because Sleep Number doesn't share details most its foam.

As noted in a higher place, in 2020, Slumber Number added more temperature-balancing elements to its 360 Smart Bed mattresses.

The Sleep Number Innovation Serial (i8, iLE, i10)

The Sleep Number Innovation series mattress. — Photograph: Sleep Number

The Innovation Series is Slumber Number'due south highest-end, plushest line. Although these mattresses arguably don't feel as plush every bit most cream or innerspring mattresses of similar price, the beds in this line actually feel similar "squeamish" mattresses. If I were assault a Sleep Number mattress and could afford to do so, I'd spend more for the Innovation line's added cushioning. But for someone like my married man, who just wants something adjustable and comfortable enough to sleep on, a less-expensive p6 would practise only fine.

The i8 comes with vi inches of foam and a "temperature-balancing" surface (for a total thickness of 12 inches), and it felt pleasantly pillowy. The i10, with its additional inch of foam, was but a tad fluffier. Like the pSE from the company's Operation line, the iLE (limited edition) is not a typical fixture in-store, and it, also, has the ClimaTemp foam, described by the visitor as "softer and more cooling."

The Slumber Number Cooling Retentivity Foam (m7)

The Sleep Number Cooling Memory Foam mattress. — Photograph: Sleep Number

The m7 is the merely Slumber Number bed that offers the hugging sensation of retentivity foam. If you and your slumber partner adopt a light retentivity-foam cradling, and if you lot tin can't agree on a firmness level, then the m7 may be a worthwhile, admitting expensive, pick. However, the company doesn't divulge what, exactly, is in that foamy condolement portion, so we don't know how dumbo, and therefore durable, it is. The sinky-ness of the m7 is comparable to that of near online foam mattresses (such as a Leesa or Casper). It has a slight sinking sensation, simply non the more-assertive curve-conforming feel of something similar the Tempur-Adjust.

The Sleep Number Value Beds (s1 and s3)

The Value Bed (due south) line is Sleep Number'south "bed in a box" option. The visitor is planning to discontinue it in the about hereafter, just for at present, given the current coronavirus crisis, it has gained in popularity because of its contact-gratuitous commitment. The Value line'due south s1 and the s3 mattresses price about the same as the beds in the Classic (c) line, but they have a quilted cushion layer (as opposed to the smooth surface on all the other lines). That quilted layer is "zoned" to cater to various force per unit area points; at that place are five dissimilar cushioned areas in the s1 and seven in the s3. The company doesn't divulge details about its cream, so we're non sure how the zones differ. Only we do know that this condolement portion isn't thicker than the 2 inches nosotros found wanting in the Classic line'southward entry-level c2, and the air pump sits on the floor, as opposed to beingness integrated into the mattress itself, like with the other lines. And although the Value line comes with SleepIQ applied science, the Value Beds don't take the "smart" feature that allows them to suit to your body as you shift positions. Nosotros haven't tried this line, just given how spartan the c line felt, we can't imagine that whatsoever amount of quilting or zoning would compensate for the sparse comfort layer.

Possessor review feedback for Sleep Number mattresses

Sleep Number mattresses are typically purchased directly from Sleep Number, then that'southward where we institute the majority of the online reviews. Out of the 34 practiced-quality negative user reviews we collected about the Classic (c) Series (that is, comments that were specific, even-keeled, and written during the past year), 10 contained complaints about issues related to a lack of cushioning. This included reviewers describing the mattress as too firm, likewise thin, "bottoming out," or having poor pressure relief. Several reviewers pointed out that the c series is especially problematic for "heavier"-weight sleepers, and others noted the support felt better in one case they added a mattress topper.

For negative feedback on the Performance (p) Serial, we found far fewer complaints related specifically to the mattress' thinness (just one out of 22 reviews mentioned this, and this was specifically for the p5). Just four out of 26 skillful-quality negative Innovation (i) Series reviews noted that the mattresses were likewise firm or offered poor force per unit area relief. Perchance this is to exist expected, given that these users paid much more for their mattresses and therefore expected more. Three out of the vi Cooling Memory Cream (m7) owners complained that their mattresses were either also sparse, too firm, or lacked pressure relief.

Of grade, this sampling isn't scientific. But it does suggest that a lack of cushion could be a business organisation across all Sleep Number lines if you like a bouncing mattress. Although some sleepers were satisfied with their mattresses once they added an afterwards-market topper (not necessarily from Slumber Number), others resented having to spend additional money or were bellyaching that the topper didn't stay put. 1 user noted that considering of the added mattress topper, the foot-warming feature of Slumber Number'south adaptable bed frame was no longer effective. (The company says the warming should nonetheless work with one topper, merely not with additional layers beyond that.)

In improver to thinner-than-expected cushioning (and possibly related to it), rolling into the center of the bed was another recurring gripe. My husband and I didn't experience this problem, just I could understand how some couples might feel annoyed if there'south a discernible gap between the ii sides, depending on the thickness of the cushion, your weight, and the dissimilarity in firmness levels betwixt y'all and your sleep partner. We asked Sleep Number virtually this issue and its reps told us that y'all tin can request a complimentary "chamber lift"—a foam base that's placed on the softer side of the bed—to even out the surfaces. (This suggests that both members of a couple should really try out the mattress together before buying, as well.)

We also spotted reviewer frustration with the SleepIQ applied science on both the Sleep Number site and in the app store. Some noted that reading in bed at length or having a dog who lounges on the bed tin can confuse results (though, as noted earlier, the app will register these equally separate slumber events if there's at least a two-hour gap in between). Others reported that their bed didn't, as promised, suit to their sleep position as they shifted; still others said that when it did, the noise woke them up. The low buzzing sound didn't bother me—but it was and then exceptional that I, too, wondered whether the bed adjusted to me at all. Finally, plenty of people noted the general wonkiness of the app. Although I didn't experience this myself, these comments make it articulate that a practiced Wi-Fi signal is crucial for a seamless experience.

How Slumber Number mattresses compare

The low finish of each price range refers to the size noted in the chart. The high end refers to a "split" or "flextop" California rex bed, unless noted. ("Dissever" and "flextop" are options only for king and California king mattresses and are available just with the additional purchase of an adaptable base.) Carve up and flextop mattresses are the same price—a carve up mattress works for a base that adjusts simply the upper body; a flextop works for one that adjusts to both upper and lower body—and they're around $200 to $600 more expensive than a regular mattress of the same size.

	Sleep Number Classic (c) Series		Slumber Number Performance (p) Series			Slumber Number Innovation (i) Serial			Sleep Number Memory Foam	Sleep Number Value Beds
	c2	c4	p5	p6	pSE	i8	i10	iLE	m7	s1	s3
Price	$600 (twin) to $one,700	$one,200 (twin) to $2,400	$1,850 (twin) to $3,300	$2,400 (twin 40) to $3,900	$2,200 (twin) to $3,800	$3,150 (twin Xl) to $iv,900	$five,100 (queen) to $6,400	$4,400 (twin XL) to $vi,100	$3,150 (twin Forty) to $iv,900	$600 (twin) to $1,500 (king)	$1,100 (twin) to $2,100 (king)
Thickness	8 inches (2-inch condolement layer)	nine inches (three-inch comfort layer)	10 inches (4-inch condolement layer)	xi inches (5-inch comfort layer)	x inches (4-inch comfort layer)	12 inches (six-inch comfort layer)	thirteen inches (7-inch comfort layer)	12 inches (6-inch comfort layer)	11 inches (v-inch comfort layer)	x inches (one½-inch comfort layer)	11 inches (2-inch comfort layer)

Delivery, warranty, and returns

The Value Bed (s) line ships free via UPS. Other lines can be delivered in-person for $200. You tin selection a day and time window based on availability, and, if all works well, Sleep Number's "Comfort Service Home Commitment service team" stops past with your mattress, configures the air pumps and app, and shows you how everything works. Notwithstanding, the commitment team missed my window twice because of New York Urban center traffic (and, frustratingly, customer service was not particularly helpful in making special accommodations to take that traffic into consideration while also coming together my edifice's strict article of furniture-delivery window). I received my bed on the third endeavour, simply to notice out that I had been given a one-chamber instead of a two-bedchamber mattress, as requested. For my re-order, with the assistance of the Slumber Number public relations team, I was able to confirm a morning delivery and received the correct mattress without a hitch. To exist off-white, despite my experience, customer service wasn't a big hurting betoken among the user reviews we analyzed.

There's a 100-night free trial for all new (i.e., non-closeout sale) Sleep Number mattresses, only you demand to sleep on 1 for 30 nights before filing for a render. Plus, if you lot decide to render the mattress, there'southward at least a $200 fee to cover transportation costs. If you ordered an adjustable base with your mattress, that base cannot be returned.

Sleep Number mattresses come with a 15-year limited warranty. (Sleep Number representatives say they made this recent modify to "align with industry standards.") However, the accessories that come with Slumber Number beds have different warranty time frames (the remote command, for case, which is optional and purchased separately, is skillful for a twelvemonth). With the bed, yous pay an increasing proportion of the costs associated with getting it repaired, starting at twelvemonth 2 and beyond. This can get pricey. One Wirecutter staffer ended up with a broken pump on i side of her Slumber Number mattress afterward six years; the estimated cost to repair it was around $300.

What to look forward to

In 2022, Sleep Number is releasing its Climate 360 Smart Bed, which is said to be responsive to both temperature and firmness preferences. The company says the bed will have sensors to measure sleep-tracking data like your heart, heart-rate variability, and breathing rate. Among other features, the mattress will automatically adjust firmness in response to your movements, and warm or cool the bed based on your torso temperature. Sleep Number as well now offers a kids bed.

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Source: https://www.nytimes.com/wirecutter/reviews/sleep-number-mattress/